Not quite right? Any piece from Juniper Bloom can come back within 30 days of delivery for a refund. Here is how a return works, start to finish.
1. How Long You Have
Your 30-day period starts on the date the carrier marks your order as delivered. Ask us for a return number at any point inside that period. If you asked in time, the parcel can still be on its way back to us after the period ends.
2. Eligible Items
Any product you bought here qualifies for return and refund, opened and unopened alike. You can try a piece on, wear it, and still send it back. There is no rule that it be unused or unworn, and no requirement that it come back in its original packaging.
Gift boxes and storage pieces are included. We only need to see proof of purchase, meaning the order number or the confirmation email.
3. How to Return Something
- Email support@juniperbloomwares.com with your order number and the pieces you are sending back.
- Within one business day we reply with a return authorization (RMA) number and the address to post to.
- Put a note with the RMA number inside the parcel and, if you can, send it with tracking.
Without an RMA number on it, a parcel might be turned away or sit unmatched for some time, so please ask for the number before posting.
4. Refund Timing and Method
When your return arrives, we check it against the RMA and refund the card or PayPal account you paid with. The refund leaves us within 5–10 business days of arrival, and we email you when it does. After that, the timing is up to your bank or card issuer, which can add several days before the credit shows.
5. Exchanges
Rather have a different piece? We exchange for any item at the same price or lower. Name it when you ask for your RMA number, and we ship it as soon as your return reaches us, with standard shipping free. For a piece that costs more, return the first for a refund and place a new order.
6. Return Shipping Cost
Changed your mind? You cover the cost of sending the piece back, by any carrier you like. One with tracking is worth it.
Our mistake, or a fault? Wrong piece in the box, or one that is damaged or defective: we email you a prepaid label, so the return postage costs you nothing.
7. If Something Arrives Wrong
If something arrives damaged, defective or not what you ordered, let us know within 30 days of delivery. Send your order number and a clear photo of the item, plus one of the box if it was crushed or opened in transit. We then send a replacement or refund you in full, as you prefer, and cover the return postage.
8. Missing Refunds
Refund confirmed by email but not showing yet? Work through this list:
- Look over your bank or card statement again; a refund can post as a separate line from the original charge.
- Ask your bank or card issuer, since they can take a few business days to post a refund.
- If you paid with PayPal, check your PayPal activity.
- Still nothing 5–10 business days after our confirmation email? Write to support@juniperbloomwares.com and we will trace it with our processor.
9. Talk to Us First
If a charge or an order looks wrong, please come to us before opening a dispute with your bank or card issuer. Email support@juniperbloomwares.com (Monday – Friday, 9:00 AM – 6:00 PM EST). A bank dispute usually needs 30 to 90 days to resolve. Most problems we can fix much faster, often in a single reply.
10. Questions
Juniper Bloom is operated by JennyCart LLC
8 The Green, Suite A, Dover, DE 19901, United States
Delaware limited liability company, file number 10736433
Email: support@juniperbloomwares.com
Hours: Monday – Friday, 9:00 AM – 6:00 PM EST