Help

Frequently asked questions

Short answers about returns, shipping, billing and care. The full detail is in our policy pages.

Returns and refunds

Can I return something I have already worn?: Yes. You have 30 days after delivery. Clasped on, worn out to dinner, back in its pouch: a piece like that comes back on the same footing as one you never took out. We will not turn a piece away for being worn or opened, or for arriving without its original packaging. Send your order number to support@juniperbloomwares.com and you get an RMA number plus the address for the parcel.
How soon is my refund paid?: Once your parcel is back with us and matched to the order, the money goes to the card or PayPal account you paid with. It leaves us within 5–10 business days, and your bank may need a little longer to show it on your statement.
Can I exchange a piece?: Yes, as long as the new piece costs the same or less. Name it when you request a return number. We post it out once the first piece is back here, and the swap is free.

When does my order ship?: Most orders are packed and handed to the carrier within 1 to 3 business days. From there, delivery to a US address is an estimated 5 to 10 business days, and standard shipping is free.
How do I get tracking?: It comes by email when your parcel leaves us, with a link to the carrier's own page. Give the first scan a day to appear. If you cannot find that email, use the Track a parcel page or write to us and we send it again.
Which carrier will deliver it?: We use USPS, UPS, FedEx or DHL, and the pick comes down to box size and destination. Your shipping email tells you which one has it.
I entered the wrong address. Can you fix it?: If it has not shipped yet, yes. Email support@juniperbloomwares.com with the order number and the fixed address as soon as you notice. After the carrier scans the parcel, we can no longer reroute it.
My order has not arrived. What should I do?: Give it one week past the estimated date first, as carriers do run behind. If it still has not turned up, email us the order number and we take it up with the carrier for you. You then get a replacement or a full refund, your pick.

How will the charge appear on my statement?: Your statement shows JUNIPERBLOOM, once per order, for the order total. If a charge under that name does not look familiar, write to support@juniperbloomwares.com and we will look it up with you.
Is this a subscription?: No. Each order is paid for once and that is the end of it. Nothing renews and there is no plan to join, so the only way a new charge appears is if you place a new order.
Can I cancel my order?: Use the form on the Cancel an order page, or email your order number to support@juniperbloomwares.com. If we catch it before it ships, we stop it and refund the whole amount. You hear back from us within one business day.
Do you keep my card details?: Your card details travel over an encrypted connection to our payment processor, which runs the charge. We do not store the full card number or the three or four digit security code anywhere on our side.

How do I know what a piece is made of?: Each listing names the stone and the finish. When a bead is dyed, a chain is plated, a stone is an imitation such as opal-look or pearl-look, or a strap is faux leather, the listing says so in those words. We do not claim that any piece is certified.
How should I look after my jewelry?: Take your pieces off before washing your hands, swimming, showering or putting on lotion, and wipe them with a soft dry cloth afterwards. Keep each one apart from the rest, in its pouch or its own spot in a tray, so stones do not scratch and chains do not knot.

What are your support hours?: We answer messages during Monday – Friday, 9:00 AM – 6:00 PM EST. Anything that arrives outside those times is picked up on the next business day.
What is the best way to reach you?: Email support@juniperbloomwares.com if you can, since it keeps your order number and any photos in one thread. Either way, you get a reply within one business day.

For the complete terms, read our Refund Policy, Shipping Policy and Terms of Service. Did not find your question? Email support@juniperbloomwares.com.